Delivery fee will be calculated upon check out. However fee indicated is an estimate. Our team will email to confirm actual shipping fee and inform if top-up is needed.

Due to the natural ingredients and handcrafted nature of our products, refunds are not allowed.

However, occasionally items are damaged during the shipping and transit process, and other unforeseen things happen. If the item arrives either broken, leaking or damaged, please send us a note with details of the issues within 7 working days of receiving the defective item. No refunds or exchanges on broken items will be granted after the 7 day time period. 

Kindly email us at hello@pass-it-on.co and let us know the reason for the return, examples below:

• Was your order damaged during shipping?
• Is it somehow faulty?
• Did we send the wrong product?
• Not what you expected?