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Free shipping within Singapore for orders above S$80

Shipping

Before you look further, we do offer free shipping within Singapore for orders SGD80 and above! Otherwise, find out the various ways you can pick up our products below. 😎

Courier

Parcels will be shipped via our preferred courier partners. Prices and delivery period is indicated in the table below. The parcel's tracking number will be sent to your email once it's processed.

Same Day Delivery

If you're based in Singapore and would like to opt for express delivery, pick Same Day Delivery (S$15) upon check out before 3pm. We will arrange for delivery within 2 hours using Lalamove or Grab Express.

Local Pick Up

If you would like to reduce your carbon footprint or simply visit us, you can also opt for Local Pick Up at our pop-up store (161 Lavender Street, #01-13). This service is free of charge. Your orders will be ready in 2 hours for you to pick up.

Shipping Rates

Singapore

Registered Mail (3-5 days) | S$5.00 | up to 5kg

Registered Mail (3-5 days) | S$8.00 | 5kg and above or bulky items

Malaysia

Int. Shipping (3-7 working days) | S$6.00 | up to 2kg

Int. Shipping (3-7 working days) | S$10.00 | 2kg and above or bulky items

Australia

Int. Shipping (10-14 working days) | S$20.00 | up to 0.5kg

Int. Shipping (10-14 working days) | S$30.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$35.00 | 2kg and above or bulky items

China

Flat rate (2-3 working days) | RMB12.00

China (Hong Kong)

Int. Shipping (10-14 working days) | S$15.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$20.00 | 2kg and above or bulky items

Europe

Int. Shipping (10-14 working days) | S$30.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$40.00 | 2kg and above or bulky items

United Kingdom

Int. Shipping (10-14 working days) | S$20.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$35.00 | 2kg and above or bulky items

United States

Int. Shipping (10-14 working days) | S$25.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$45.00 | 2kg and above or bulky items

Rest of the World

Int. Shipping (10-14 working days) | S$25.00 | up to 1.5kg

Int. Shipping (10-14 working days) | S$40.00 | 2kg and above or bulky items

Returns

Due to the natural ingredients and handcrafted nature of our products, refunds are not allowed. However, occasionally items are damaged during the shipping and transit process, and other unforeseen things happen. If the item arrives either broken, leaking or damaged, please send us a note with details of the issues within 7 working days of receiving the defective item. No refunds or exchanges on broken items will be granted after the 7 day time period. 

 

If your order arrived damaged, or a shipping error occurred, we will gladly replace your order free of charge. (Please be prepared to send a photo of the damaged item and shipping label). If you are returning your product for any other reason, please ensure that the product is returned to us in resalable condition and everything that was in the box remains in the box.

Kindly email us at hello@pass-it-on.co and let us know the reason.

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